Last week, the PricinGame was one of the highlights of the Revenue and Sales workshop of Meliá Hotels International in Germany. Meliá Hotels International is one of Spain’s largest hotel chains and the 17th biggest worldwide. Currently, the hotel chain operates 374 hotels in 40 countries on 4 continents under the brands Meliá, Gran Meliá, ME by Meliá, Paradisus, Innside by Meliá, TRYP by Wyndham, Sol Hotels and Club Meliá.
The main goal of the workshop was to provide the opportunity to train and learn about new trends in the area of Revenue Management to the Revenue, Yield & Reservations Managers in Germany. It also focused on building and motivating teams in the Revenue Management Department.
We had the opportunity to talk with Miguel Rodríguez, Northern Germany Revenue Manager at Meliá Hotel International, who was in charge of organizing the workshop. We want to share with you his experience with our simulator.
Before PricinGame, had you ever used games in your corporate activities?
Not really, as there are not many simulations or games on the market. That is the reason we decided to choose your PricingGame. In the European Market, we did not find anything comparable and affordable that could be used for our purposes.
What was your motivation to use PricinGame in your workshop? Do you think it achieved your expectations?
We wanted to introduce some diversity into our workshop. Last year’s meeting was too much about PowerPoint presentations and some workshops. After a very long first day, the PricingGame was our first point on the agenda for the 2nd day. It worked very much like an “ice breaker”. All the participants had a lot of fun and really enjoyed the competitive atmosphere.
While you were playing the game, what was the most relevant change that you observed in your colleagues?
The deeper we went into the simulation the more competitive everyone became. It somehow became a challenge, especially every time the administrator showed the current results. Everybody was focused and every decision was discussed spiritedly in the groups.
Do you think games are an effective tool for corporate training programs?
My colleagues and I definitively believe in them. They are much more effective in catching the attention of all the participants than a boring presentation or Excel Sheet.
In one phrase, please summarize the PricinGame experience.
“A fun way to learn some of the basic principles of Revenue Management”